Refund policy

1.1 Where digital content or a service supplied by bober materially fails to conform to its description on this site or in the app at the time of purchase, you are entitled to a full refund of the amount paid for it.

1.2 Under the Distance Contracts Regulation the statutory right of withdrawal does not apply to digital content delivered immediately once performance has begun with your consent. Clause 1.1 is granted by us in addition to, and does not limit, any right you hold under Law No. 6502 on the Protection of Consumers.

1.3 We may decline a refund where the amount has already been refunded, where the purchase was not made through an account you control, or where the request is made in circumstances we can show to be fraudulent.

2.1 A request must be sent from, or identify, the email address associated with the purchase, and should state what was bought and what went wrong. No particular form of words is required.

2.2 Requests under clause 1.1 may be made within 30 days of the purchase or of the fault first appearing, whichever is later. Statutory rights with longer periods are unaffected.

3.1 We will respond to a request within 5 business days and, where a refund is due, issue it within 14 days of accepting the request.

3.2 Refunds are made to the original payment method, in the original currency, with no deduction or handling fee.

4.1 A subscription may be cancelled at any time from within the app. Cancellation takes effect at the end of the paid period then running; access continues until that date and no further amount is charged.

4.2 We do not refund the unused part of a period that has already begun, except where clause 1.1 applies.

5.1 Nothing in this policy excludes or limits your rights as a consumer under applicable law.

5.2 If we cannot resolve a complaint between us, you may bring it to the consumer arbitration committee (Tüketici Hakem Heyeti) or consumer court for your place of residence.